FREQUENTLY ASKED QUESTIONS
Are the care providers screened
and if so, how?
Absolutely! Extensive background checks are done on every care provider. Local and state background checks are completed and when appropriate, national checks as well. A minimum of six references is required on each care provider, both personal and professional. A minimum or two internal interviews are completed on each care provider. Care providers must agree to submit to random drug and alcohol testing.
What are the hours of care?
You decide! We are here to meet your needs. Care is available from a minimum of 3 hours a day up to 24 hours a day, 1 day a week up to 7 days a week. You choose the time. With the advice and guidance of a staff member, input from your family members, your doctor, and most importantly, input from you, together we will devise a plan of care that best suits your individual needs. A+ Senior Care will also work with any existing care providers already in place to ensure that you or your loved one receives the care they need when they need it.
Will the same care provider come every time?
Yes, that is our primary goal.¬† We work to assign a preferred Caregiver to you. We are very aware of the importance of providing continuity in care. We realize that frequent changes in care providers can be confusing and stressful to the elderly. Our commitment to bonding with and genuinely getting to know our clients requires a relationship to develop. This can only be accomplished when the same person provides the care. In the event of an emergency, an illness or during a vacation of the primary care provider, a replacement can be provided if you so choose.
What if I need to cancel services?
A+ Senior Care understands that circumstances and situations change. Canceling service is never a problem however, unless it is an emergency we ask that 24 hours notice be given.
Do you accept Insurance or do I pay out of pocket?
A+ is a private pay company. Although some long term care insurance companies will cover the cost of some or all of the services, it depends on the type of individual coverage you have. A+ will be more than happy to provide you with any necessary paperwork you need to submit for reimbursement purposes however, we ask that you pay us directly for services rendered.
Who can call for service?
Anyone may request service including the client themselves. Very often a family member or friend, physicians, nurses, hospitals discharge planners, social workers, assisted living facilities, attorneys, even clergy call to request our services.
What if I don't like the care provider?
That's not a problem. Because of the time and attention to detail that goes into matching the care provider and the client, rarely does this situation occur, however, if it does, A+ will respond immediately to the situation. Care providers can be replaced promptly if necessary and every effort will be made to find someone more suited to you or your loved one.
Do I have to sign a contract for service?
No, you are not locked in to any time frame. A+ has gone to great lengths to make finding and securing a care provider as easy as possible. Although there is no binding contract for you to sign, we do ask that you sign an agreement which simply outlines what type of care arrangements have been made and who the responsible party for payment will be. It's a very simple process!
We understand that this can be a very stressful time for you and your family but it doesn't have to be. A+ Senior Care is comprised of staff members who are honest, dependable, and professional. We work hard to make sure you have peace of mind.